Refund policy

Return and Exchange Policy

The Luxepoint Specialized Goods Trading (Maison Verde) product is backed by our long-standing tradition of excellence in quality.  All items sold by eurobel.com.ph have passed strict quality assurance checks upon shipment or delivery. Luxepoint Specialized Goods Trading (Maison Verde) will accept any undamaged, unused merchandise within 7 days of the delivery or pick-up date, or 7 days from receipt of the merchandise if shipped outside Metro Manila, together with the invoice. Luxepoint Specialized Goods Trading (Maison Verde) reserves the right to deny refunds for returned items that do not comply with this policy.

For products purchased on (maisonverde.com.ph), from our online sales team, or from any of our showrooms, original shipping charges and any taxes are non-refundable.  

Luxepoint Specialized Goods Trading (Maison Verde) reserves the right to deny any return or exchange request for a botanical decor order that has undergone any form of customization.

However, if it was established, based on the company’s discretion, that the customization order’s instruction was not followed, Luxepoint Specialized Goods Trading (Maison Verde) shall honor the client’s request to cancel their order with a refund on the full payment made or exchange their order for another item.

Please allow 12-14 business days to process your return once the item (s) is/are received at our warehouse or any of our showrooms. If a return or exchange is approved, the refund will be processed to the original payment method, or the item can be exchanged. 

• To return or exchange an item, please pack it in its original condition.

• If you need any assistance or have questions about our Return & Exchange policy, please do not hesitate to contact us at: 

Mondays to Fridays, 8 am - 5 pm:

Maison Verde

64-B Marcos Highway, Brgy. Dela Paz, Pasig City 1600, Metro Manila, Philippines

Email: maisonverdeph@gmail.com

Cell Phone/ Viber No.: (+63) 917-1851365

• Provide our Customer Service team with your order details and the reason for return or exchange.

• Proceed to your preferred courier to ship your returns. Please note the tracking number on the courier's shipping label as a reference.

Return Options 

• Return via your preferred courier service, e.g., Lalamove, Grab, Mr Speedy, CliqNShip, LBC, 2GO, Transportify, etc.

• Shipping is charged to the customer.

Additional Guidelines

• Purchases from the website maisonverde.com.ph may be exchanged or refunded at any Maison Verde showroom or main warehouse.

• Any loss or damage that may occur during shipment of the item to be returned or exchanged will be under the client’s liability until our showrooms or warehouse physically receives the returned package.

• Upon inspection and approval of the returned or exchanged item, a Maison Verde representative will give the client feedback via mobile, email, or any social media platform.

• For disapproved returns, the product will be shipped back to the customer and charged to them.

• If the item inspected is found to have manufacturing defects, Maison Verde will exchange the item for a similar item or another item of the same value, with the client’s approval.  If the exchanged item is worth more than the returned item, the client must pay the price difference. 

• For approved exchanged items due to manufacturing defects, Maison Verde will shoulder the shipping charges.